Technology

Improve Customer Experience with the Best Fleet GPS Tracking

No matter what type of fleet your business uses — pizza delivery, product installation or mobile pet grooming — having the best fleet GPS tracking available allows you to improve the experience for your customers. People used to be relatively happy waiting at home for hours for a delivery or having a 6 to 8-hour window when they could expect a service call. All that has changed, and expectations are now much higher. See how fleet GPS helps support an improved customer experience for your business.

Tighter Delivery Windows

Providing customers with a short delivery windows is not possible without the best fleet GPS tracking in place. You need to know where your fleet is at all times, and tracking them in real-time is the only way to accurate schedule a delivery window. Customers appreciate knowing exactly when something is going to happen, with many people able to rush home quickly or more accurately plan their day. This added convenience may make the difference between winning a project and having it go to a competitor, simply because your service is more convenient!

Improved Operational Efficiency

When you’re able to accurately predict your fleet’s schedule, you can plan your team’s work as effectively as possible. Having downtime on your fleet means lost revenue, and the best fleet GPS tracking helps keep your fleet on the road and making money. When you can track your fleet, you’re able to re-route quickly and make changes to your schedule with ease — greatly improving operational efficiency. Even smaller fleets can improve driver safety and stay up-to-date on regulations by putting a standardized fleet GPS strategy in place.

Better Pricing

When your business is efficient, you’re able to pass those savings on to your customers! Your customers will appreciate your ability to do more with less, keeping costs down while still providing top-notch service and reliability. Tracking your fleet leads to reduced overall fuel and maintenance costs — a big driver in your overall cost structure. Use GPS-driven technology to keep your vehicles out of heavy traffic times and situations and even avoid unauthorized use of your vehicles. There may also be indirect benefits to using a fleet GPS tracking system, such as reduced liability and insurance costs due to the data from the tracking system that proves employees are following safe driving policies.

In today’s competitive marketplace, an exceptional customer experience is a strong selling point for your business. From reviews on Yelp! and Google to word-of-mouth referrals from friends and neighbors, organizations thrive when others praise their good work. Make sure your business is optimizing expenses, staying consistent and delivering superior customer service when you invest in a fleet GPS tracking system. Contact us today at 405-726-9900 or chat online to learn more or to be matched with the best GPS fleet tracking system possible for your company.